Why must I create an account?
The first time you order products from Giggles Branding, you will be asked for your personal information. This information will then be stored in a database, secured by your own private password. The big advantage is that the next time you place an order, you will not need to complete all your personal details again. Another benefit is that all your orders become accessible to you only, allowing you to monitor the status of your order and refer to previous orders. You also have access to a private adress book. You only need to login when you are ready to place an order.

How can I change my password?
After logging in you must click on "My account" in the login window. By doing this your account information will appear on the screen. You will now have the possibility to update your password.

I forgot my password, what must I do now?
Via the link "Password forgotten" beneath the login window, a new password will be created and e-mailed to you if needed. This password is automatically made by secure Giggles Branding software. You can change this password at any time.

How does the shopping cart work?
You can add products to your shopping cart during shopping. It is always possible to delete products or change the number of products you would like to order. You can do so by clicking on the "Shopping cart" window at the top right corner of your screen. An overview of all products in your basket will be given.

Is it necessary for me to log-in first?
This is not always needed. If you are not registered as a client but you already have stored some products in the basket, the shops database will remember this. If you log-in afterwards, these products will be transferred from the visitors basket to your client basket. The log-in screen will mention it if you basket already contains products. If you do not want to pay immediately, the contents of the basket will be saved until your next visit.

Why is an address book used?
This is very handy because up to 5 addresses of friends and relatives can be saved in it. It is also possible to have several delivery addresses for yourself. If one of your friends has a birthday, you can deliver an order to his or her home address. The address book with your account information is accessible via the link "My account". Addresses can be changed or deleted when needed.

Which information about my orders is approachable?
All the information about your orders is approachable online after you have logged-in. You only need to go to "My account". All orders you made at Giggles Branding untill this moment will appear on screen. The present status of that order can also be seen.

Giggles Branding handles the following order status messages:

Paypal:
- Waiting to be processed  (your order has been received)
- Payment received  (your payment has been received)
- Shipped  (your order has been shipped)

Banking transfer:
- Processing  (your order has been received)
- Payment received  (your payment has been received)
- Shipped  (your order has been shipped)